Privacy Policy

Last updated: January 1, 2024

1. Introduction

Collect ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rent collection platform ("Service"). Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

  • Account information: name, email address, phone number, and password when you create an account.
  • Property information: property addresses, unit details, and lease terms.
  • Financial information: bank account details for ACH payment processing, processed securely by our third-party payment processor.
  • Communications: messages you send to us through the contact form or support channels.

2.2 Information Collected Automatically

  • Usage data: pages visited, features used, and actions taken within the Service.
  • Device information: browser type, operating system, IP address, and device identifiers.
  • Cookies: we use essential cookies to maintain your session and preferences.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Process rent payments and facilitate financial transactions.
  • Send automated reminders, notifications, and administrative communications.
  • Respond to your comments, questions, and support requests.
  • Monitor and analyze trends, usage, and activities in connection with the Service.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities.
  • Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

  • Payment processors: we share financial information with Stripe and banking partners to facilitate ACH payments.
  • Service providers: we use trusted third parties for email delivery, hosting, and analytics who process data on our behalf.
  • Between landlords and tenants: we share relevant payment and property information between parties in a landlord-tenant relationship on the platform.
  • Legal requirements: we may disclose information if required to do so by law or in response to valid legal requests.

5. Data Security

We implement industry-standard security measures to protect your personal data, including 256-bit TLS encryption in transit, encrypted data at rest, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Payment records are retained for a minimum of seven years as required by financial regulations.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of your personal data, subject to legal retention requirements.
  • Portability: request a machine-readable copy of your data.
  • Opt-out: unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at support@collectrent.app.

8. Cookies

We use essential cookies to maintain your session, remember your preferences, and ensure the Service functions correctly. We do not use tracking or advertising cookies. You can configure your browser to refuse cookies, but this may limit your ability to use certain features of the Service.

9. Third-Party Services

The Service may contain links to third-party websites or services that are not owned or controlled by Collect. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of every site you visit.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@collectrent.app.